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MagicBands & Cards – Frequently Asked Questions

Q.

I received my MagicBands, and there is something wrong with them. What should I do?

A.

If there is something wrong with your MagicBands—for example if your MagicBands are the wrong color or they are visibly broken—please contact us.

Don’t worry! We’ll try to correct your issue as soon as possible and send you a replacement if necessary. If we cannot replace your MagicBands before you travel to Walt Disney World Resort, you will be provided with MagicBands or cards when you arrive at your Disney Resort hotel.

Replacement MagicBands may be subject to a fee.

If you have not yet done so, customize your MagicBand.

Starting in 2021, we plan to unveil an innovative new offering as part of the My Disney Experience app that will bring features of a MagicBand to your smart devices. With this new offering, MagicBands will no longer be provided on a complimentary basis with new Disney Resort hotel reservations for Guests with arrivals beginning Jan. 1, 2021 and beyond.

Guests staying at Disney Resort hotels with an arrival date through December 31, 2020 will receive complimentary MagicBands.

  • For assistance with your Walt Disney World visit, please call 0800 028 0778 (UK) or 1800 812 678 (Ireland).
  • New or existing Disney Resort hotel reservations and tickets: Monday to Friday 9:00 AM to 8:00 PM, Saturday 9:00 AM to 7:00 PM and Sunday 10:00 AM to 4:00 PM
    Dining reservations, technical support and other enquiries: daily from noon to 10:00 PM
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