Help Center

How can we help you?

This search field has an attached autosuggestion popup menu

FastPass+ – Frequently Asked Questions

Q.

Can I cancel or change a FastPass+ selection?

A.

Yes. You will be able to update or cancel your selections up to the start of the arrival window at an in-park FastPass+ kiosk or using your mobile device. Because availability is limited, we recommend you make selections early.

When making FastPass+ selections, you will be presented different experiences and times to pick from, and you’ll be able to view the selections on a map to help you plan want is best for your party. Keep in mind that all attractions and Character Greetings provide standby entrances so you are always free to decide as you go.

In advance, you can reserve up to 3 FastPass+ experiences per day at one theme park. Once you redeem your initial set of FastPass+ selections (or the last arrival window has passed), you can make another FastPass+ selection for the same day at an in-park kiosk or your mobile device, up to park closing. After you redeem the additional FastPass+ pick, you can return to a kiosk to make more selections (one at a time), subject to availability.

If your ticket includes the Park Hopper Option, after you use your initial FastPass+ selections at the first park, you’ll be able to make additional FastPass+ selections at a kiosk (one at a time) at a kiosk or using the mobile app at the second park you visit that day, up to park closing.

At the parks, use the My Disney Experience mobile app to choose and update FastPass+ selections, find real-time wait times, access your vacation details and view maps and other helpful information.

Valid theme park admission required. FastPass+ attractions and entertainment experiences, the number of selections you can make and available arrival windows are limited. Certain MyMagic+ features and benefits require online registration.

Learn more about FastPass+ service or make FastPass+ selections.

  • For assistance with your Walt Disney World visit, please call 0800 028 0778 (UK) or 1800 812 678 (Ireland).
  • New or existing Disney Resort hotel reservations and tickets: Monday to Friday 9:00 AM to 8:00 PM, Saturday 9:00 AM to 7:00 PM and Sunday 10:00 AM to 4:00 PM
    Dining reservations, technical support and other enquiries: daily from noon to 10:00 PM
Footer Links

We use cookies to help make this website better, to improve our services and for advertising purposes. Learn more about our use of cookies and change your browser settings in order to avoid cookies. Otherwise, we’ll assume you are okay to continue. Continue

Use CoBrowse to Share Your Screen?

Even as the Disney Cast Member guides you around our site, they will be unable to access or view any files or information on your device or anything you type.

To stop the session, click the X in the screen-sharing window at any time. You can remain on the phone with the Cast Member.

Enter the code provided by the Cast Member and Accept to get started.

Invalid code. Please reenter

Decline Accept

Not on the Phone with a Cast Member?

If you're not currently speaking with a Cast Member and need assistance, visit the Contact Us page to learn how to reach us by phone or chat.