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Guests with Disabilities – Frequently Asked Questions

Q.

What services are available for Guests unable to tolerate long waits at attractions due to their disabilities?

A.

Walt Disney World theme parks provide numerous accommodations for Guests with disabilities, including our Disability Access Service.

The Disability Access Service allows Guests with disabilities—as well as an allotted number of people from his or her party—to schedule a return time at a specific attraction that is comparable to the wait time when they first arrive at that attraction.

For more information, guests should visit the Guest Relations Lobby located near the entrance of each of the four theme parks.

To learn more about the Disability Access Service, please download the official guide in PDF format.

Please Check Our Property Rules

We ask that you review our Walt Disney World Resort property rules before your visit to avoid any delays or disruptions. We regularly update our property rules to ensure you have a safe and enjoyable experience at Walt Disney World Resort.

  • For assistance with your Walt Disney World visit, please call 0800 028 0778 (UK) or 1800 812 678 (Ireland).
  • New or existing Disney Resort hotel reservations and tickets: Monday to Friday 9:00 AM to 8:00 PM, Saturday 9:00 AM to 7:00 PM and Sunday 10:00 AM to 4:00 PM
    Dining reservations, technical support and other enquiries: daily from noon to 10:00 PM
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