Help Center

How can we help you?

This search field has an attached autosuggestion popup menu

Guests with Disabilities – Frequently Asked Questions

Q.

What services are available for Guests who have difficulty tolerating extended waits in a conventional queue environment due to their disabilities?

A.

Walt Disney World theme parks provide numerous accommodations for Guests with disabilities, including our Disability Access Service (DAS).

DAS is intended for Guests who have difficulty tolerating extended waits in a conventional queue environment due to disability.

DAS doesn’t provide immediate access to experiences, but rather allows Guests to request a return time for a specific experience that is comparable to the current standby wait. This allows the Guest using DAS to experience other attractions in the park instead of physically waiting in the standby line.

DAS can also be used in addition to Disney’s Genie+ service and individual paid attraction selections (coming this fall).

Please Check Our Property Rules
We ask that you review our Walt Disney World Resort property rules before your visit to avoid any delays or disruptions. We regularly update our property rules to ensure you have a safe and enjoyable experience at Walt Disney World Resort.

For further questions, please contact: Disability.services@disneyparks.com or (407) 560-2547.

  • For assistance with your Walt Disney World visit, please call 0800 028 0778 (UK) or 1800 812 678 (Ireland).
  • New or existing Disney Resort hotel reservations and tickets: Monday to Friday 9:00 AM to 8:00 PM, Saturday 9:00 AM to 7:00 PM and Sunday 10:00 AM to 4:00 PM
    Dining reservations, technical support and other enquiries: daily from noon to 10:00 PM
Footer Links

Use CoBrowse to Share Your Screen?

Even as the Disney Cast Member guides you around our site, they will be unable to access or view any files or information on your device or anything you type.

To stop the session, click the X in the screen-sharing window at any time. You can remain on the phone with the Cast Member.

Enter the code provided by the Cast Member and Accept to get started.

Invalid code. Please reenter

Decline Accept

Not on the Phone with a Cast Member?

If you're not currently speaking with a Cast Member and need assistance, visit the Contact Us page to learn how to reach us by phone or chat.