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Annual Passes – Frequently Asked Questions

Q.

I linked an Annual Pass to the wrong person in My Disney Experience. How can I match the Annual Pass to the correct person?

A.

If an Annual Pass has not yet been used to enter a park, you can match it online to the correct person in the My Reservations section of My Disney Experience.

On the My Reservations page, locate the pass that you wish to reassign in the “Paperless Tickets” section and select the “Reassign Ticket” link associated with the pass. You will then be able to match the Annual Pass to the correct person on your Family & Friends list.

If you cannot find the Annual Pass that you wish to reassign, please make sure that “Show All” is selected in the dropdown menu in the top-left corner and “My Family” is selected in the dropdown menu in the top-right corner. If you still do not see the Annual Pass, double-check that the person to which the pass is linked is still connected to your Family & Friends list and that you are sharing information with that person.

If an Annual Pass has been used to enter a park, you are unable to reassign it online. Please visit the Guest Relations location at the Main Entrance of any Walt Disney World theme park for assistance.

Learn more about Annual Passes for Walt Disney World Resort.

  • For assistance with your Walt Disney World visit, please call 0800 028 0778 (UK) or 1800 812 678 (Ireland).
  • New or existing Disney Resort hotel reservations and tickets: Monday to Friday 9:00 AM to 8:00 PM, Saturday 9:00 AM to 7:00 PM and Sunday 10:00 AM to 4:00 PM
    Dining reservations, technical support and other enquiries: daily from noon to 10:00 PM
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