Bring a printed copy of your certificate along with a photo ID to any Walt Disney World theme park ticket window for redemption. If you purchased an annual pass or used our Monthly Payment Program for Florida residents, you will also need to bring proof of Florida residency.

Each Passholder will need to be present at the ticket window to receive his or her pass.

Learn more about annual passes or purchase an annual pass.

For more information, please call (407) WDW-PASS or (407) 939-7277—or use the Annual Passholder Help Form to email our dedicated Help Team with any questions you may have about your annual pass. Guests under age 18 must have parent or guardian permission to call.

Please Check Our Property Rules

We ask that you review our Walt Disney World Resort property rules before your visit to avoid any delays or disruptions. We regularly update our property rules to ensure you have a safe and enjoyable experience at Walt Disney World Resort.