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Disney Resort Hotels – Frequently Asked Questions


What are the Disney Resort hotel check-in and check-out times?


The check-in time is 4:00 PM for Disney Deluxe Villas, 3:00 PM for the other Disney Resort hotels. The check-out time is 11:00 AM. 

When you arrive at your Disney Resort hotel, visit the Front Desk and we’ll provide any theme park tickets that are included in your Disney Resort Hotel Package—even if it is before the standard check-in time.

View a complete list of the Disney Resort hotels at Walt Disney World Resort.

Direct-to-Room Service

If you're using the Direct-to-Room service, you can use your MagicBand or the Unlock Door feature on the My Disney Experience app to begin enjoying your Disney Resort hotel in certain areas—such as the pool—on the day of your scheduled arrival, even before your room is ready. You can also continue to use the Resort hotel facilities for the rest of the day after you check out.

Mobile Resort Checkout

Guests are now invited to use a new mobile feature for an easier checkout experience. Guests who have a credit card on file, or who have a zero-dollar balance, are able take advantage of this flexible option.

Please note, this feature is available at all Walt Disney World Resort hotels. This feature is not available at Star Wars: Galactic Starcruiser.

Here’s how it works:

  • First, ensure your card is on file, or that you have a zero-dollar balance, by opening the My Disney Experience app and navigating to your reservation details page. Select “View Charges” to review your information.
  • Once you have viewed and approved your charges, select the “Check Out Now” button in the Mobile Resort Checkout module to begin the checkout process.

Please keep in mind, if you decide to make additional purchases throughout the day, you will still be able to charge them to your room if you used the Mobile Resort Checkout feature.

Luggage Assistance

Exploring the hotel or theme parks before you leave? Store your luggage with Bell Services and enjoy the parks or Resort hotel amenities for the rest of the day.

Simply tap the “Bell Services” button on your in-room telephone or carry your bags to the Bell Services stand near the lobby. You will be given a ticket and will have to return to the stand with this ticket to retrieve your bags.

  • For assistance with your Walt Disney World visit, please call 0800 028 0778 (UK) or 1800 812 678 (Ireland).
  • New or existing Disney Resort hotel reservations and tickets: Monday to Friday 9:00 AM to 8:00 PM, Saturday 9:00 AM to 7:00 PM and Sunday 10:00 AM to 4:00 PM
    Dining reservations, technical support and other enquiries: daily from noon to 10:00 PM
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