Guest Experience Team

Enjoy personalized Guest service expertise right in the park! The Guest Experience Team is ready to help plan your day or answer questions.

Services Provided

The Guest Experience Team can help you out with information about the parks, tours and more. They’re ready to assist you with:

  • General park information and recommendations
  • My Disney Experience assistance
  • FastPass+ information
  • Wait times
  • Lost and Found
  • And more!

Locations & Operating Hours

Magic Kingdom Park

The Guest Experience Team at Magic Kingdom park is easily identified by their blue shirts with the castle logo. They are available to assist Guests from 10:00 AM to 7:00 PM at the following locations:

  • Main Street, U.S.A.
  • Adventureland
  • Frontierland
  • Fantasyland
  • Tomorrowland

Disney’s Hollywood Studios

The Guest Experience Team at Disney’s Hollywood Studios wear blue shirts with The Twilight Zone Tower of Terror™ logo. They are available to assist Guests from park open until one hour prior to the published Fantasmic! show time at these locations:

  • Hollywood Boulevard
  • Grand Avenue
  • Toy Story Land
  • Sunset Boulevard

Disney’s Animal Kingdom Theme Park

The Guest Experience Team at Disney’s Animal Kingdom Theme Park can be found wearing blue shirts with the Tree of Life logo. They are available to assist Guests from 9:00 AM to 7:00 PM in Discovery Island.


The Guest Experience Team at Epcot wear blue shirts and are available to assist Guests from park open to park close. They can be found under blue umbrellas throughout Future World. Exact locations may vary.

Find Guest Experience Team

Reference the pins on the map for exact locations.

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Find Guest Experience Team

  • For assistance with your Walt Disney World visit, please call 0800 028 0778 (UK) or 1800 812 678 (Ireland).
  • New or existing Disney Resort hotel reservations and tickets: Monday to Friday 9:00 AM to 8:00 PM, Saturday 9:00 AM to 7:00 PM and Sunday 10:00 AM to 4:00 PM
    Dining reservations, technical support and other enquiries: daily from noon to 10:00 PM
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