Mickey Logo

My Disney Experience Terms and Conditions

Updated as of: 9/7/16

Welcome to the My Disney Experience Website or the My Disney Experience Mobile Application (collectively referred to as the “Site/App”) for MyMagic+. MyMagic+ is designed to enhance your visit to the Walt Disney World Resort, and other operations within the Walt Disney Parks and Resorts business segment, which may participate in MyMagic+ from time to time (each a “Resort”), and provide a more immersive and personalized experience. The Site/App is your digital guide to the magic of exciting benefits and features that MyMagic+ has to offer. MyMagic+ is operated by the group of U.S. companies within the Walt Disney Parks and Resorts business segment of The Walt Disney Company (“Parks and Resorts Businesses,” “we,” “us” or “our”) and is a service offered in the U.S. only. As we add more exciting features and make updates to MyMagic+, you can go to the Help Center of the Site/App for more information and frequently asked questions, which will continue to be updated as these features become available.


These terms and conditions (“Terms”) govern your use of the Site/App. Not all MyMagic+ benefits and features are available to all guests, and access to many benefits and features requires the purchase of valid park admission, a stay at select Walt Disney World Resort hotels, use of a MagicBand, and/or a valid Site/App account.

By using the Site/App or by clicking a box that states that you accept or agree to the My Disney Experience Terms and Conditions, you signify your agreement to the these Terms for yourself and for all persons (including minors) for whom you are purchasing or otherwise securing MyMagic+ benefits and/or managing a Site/App account (your “Party”). You represent that you have all necessary rights and consents to agree to these Terms on behalf of your Party. If you do not agree to these Terms, you may not use the Site/App. These Terms apply in addition to, and not in lieu of, the Disney Interactive Terms of Use found here: http://disneytermsofuse.com/. In the event these Terms directly conflict with the applicable foregoing Disney Interactive Terms of Use, these Terms will prevail. Without limiting other rights and remedies available to us, if you fail to comply with these Terms we may immediately terminate this contract with you and/or delete your Site/App account or any of the features in your account, including FastPass+ experiences, dining reservations, photos and other digital content.


For information regarding the use of your information in connection with MyMagic+, please review the Site/App Privacy Policy, and the MyMagic+ Privacy FAQs.


To provide you with the features and benefits of MyMagic+, we need to collect information from you through our Site/App, and through your experience at our Resorts. Please review our Site/App Privacy Policy found here: http://disneyprivacycenter.com/ and the MyMagic+ Privacy FAQs of the Site/App found here: https://www.disneyworld.co.uk/faq/my-disney-experience/my-magic-plus-privacy/ for details regarding the use of your information.

Site/App Registration and Travel Agents

You can create a Disney account and register on the Site/App to gain access to special features that assist you in planning your visit to the Walt Disney World Resort. You must meet certain age requirements to create an account and to use certain features on the Site/App. Travel agents must agree to specific requirements in order to create a Site/App account.

  • To access certain features of MyMagic+, you will need to be signed in to your Site/App account.
  • Many features of MyMagic+ and functions on the Site/App are only available to adults.
  • If you are a travel agent, you agree: (1) to set up separate Site/App accounts for business and personal use, each with a different email address, (2) when conducting travel agent services through the Site/App, you are the cardholder for any credit card saved to your profile and you will not save a client’s credit card account information to any of your Site/App accounts, (3) when making a reservation for a client who is a Friend (as defined in “Family and Friends” below), you confirm that the Friend has granted you the authority to make a reservation on his/her behalf, and that you will communicate to such Friend all of the relevant charges and rules associated with the reservation, including but not limited to credit card guarantees and prepayment obligations, and (4) that you will not use any information obtained by connecting to your client via the Site/App Family and Friends feature for any purpose other than to make dining reservations through the Site/App.
Family and Friends

The Family and Friends feature allows you to plan your visit to the Walt Disney World Resort with other guests. You can add family members and friends to your account and create a Site/App profile for them that you control, and you can also connect with family member and friends who have their own Site/App accounts. Family and friends share itinerary and activity information and can book activities for one another (like dining reservations and FastPass+ selections).

  • The Family and Friends feature allows you to assign or match MyMagic+ benefits and certain Resort products and services purchased (such as ticket entitlements) to your family and friends and plan activities for them (such as Disney FastPass+ selections and dining reservations). The number of guests on your family and friends list may be limited.
  • To use this feature, you will need to sign in to your Site/App account.
  • When a family member or friend accepts your invitation, that person can see: your full name, your character photo, your entire trip itinerary (or, at your option, just activities you have in common), your Disney PhotoPass photos, videos and other digital content, your age (up to “18+”) and the first and last names, ages (up to “18+”) and character photos of those on your family and friend list (at your option – you can elect to keep this private). Family and friends who are on your reservation will also be able to view your reservation information, and if they are adults, can view the remaining balance and make a payment. You can change your sharing permissions at any time.
  • Your family and friends will have the ability to plan activities for you and modify activities such as FastPass+ selections, without notice to you. FastPass+ selections made for you by your family or friends will count against the limited number of FastPass+ selections you may hold, and are subject to modification restrictions and expiration rules. Please see the “Disney FastPass+ Service” section of these Terms for details.
  • You can create a profile for a family member or friend who does not have his or her own Site/App account. You are not creating a Site/App account for that person, but you are providing information about that guest in order to add him or her to your family and friends list so that you can book activities on that person’s behalf. We refer to those guests as “Managed Friends”. The names of guests you identify as part of your Party when booking certain benefits (such as dining reservations) through the Site/App are automatically added to your account as Managed Friends. You may remove family or friends from your family and friends list at any time. You can also remove Managed Friends from your account as long as they do not have any unused entitlements or plans associated with them.
  • If you create your own Site/App account and connect with someone who used to manage you as a Managed Friend, the activities that person previously planned for you will be added to your itinerary, and the family and friends they approved to connect with you will be added to your family and friends list.
  • If someone you’ve been planning for as a Managed Friend has their own Site/App account, you can invite them to connect with you so that all of the entitlements and activities you have purchased and planned for them will be associated with their Site/App account, and you will no longer control their family and friend list or profile.
  • You acknowledge that by sending and/or accepting an invitation to become a family or friend, you authorize that family or friend to plan and modify activities for you, including making FastPass+ selections for you, without notice to you. We are not liable or responsible for the conduct of the family or friends you choose to connect with on the Site/App (including travel agents), including their planning or modifying activities on your behalf, or for a family or friend’s use of any information you chose to share with the family or friend (including travel agents).
Radio Frequency Cards and MagicBands

When you purchase certain MyMagic+ benefits, you may receive one or more radio frequency technology-enabled cards or a MagicBand (“RF Device”). Your RF Device(s) may be used in one or more of the following ways: to enter the Parks (valid admission required), access your room if you are staying at a Disney Resort hotel, make purchases at select Parks and Resorts locations, redeem Disney FastPass+ selections, activate Memory Maker entitlements and deliver personalized moments. Your RF Device is unique to you and the benefits you have purchased. You are responsible for keeping your RF Device safe and secure. MagicBands are intended for use in the U.S. only.

  • In order to deliver MyMagic+, we utilize radio frequency technology-enabled cards and MagicBands (“RF Devices”). Depending on the MyMagic+ benefits you have purchased, you and each member of your Party will be issued one or more unique RF Device(s), which allow us to authenticate the individual using an RF Device and the benefits associated with that individual.
  • Your RF Device may be used in one or more of the following ways: for entry to the parks (valid admission required), for guests of select Walt Disney World Resort hotels, to access your room, for redemption of your Disney FastPass+ selections; and for activating your Memory Maker entitlements. In addition, as described in the “Online Check-in Service” section of these Terms, guests of select Walt Disney World Resort hotels will have the option to use their RF Device to make purchases at various dining, retail and other select locations throughout the Resort.
  • Each MagicBand contains an HF radio frequency device and a transmitter which sends and receives RF signals through a small antenna inside the MagicBand. Each RF Card contains a passive HF radio frequency chip. Some of your benefits will be unlocked by "touching" your MagicBand or card to short-range reader touch points located at the Resort, including access to your Disney Resort hotel room, entry to a Disney theme park or making purchases at select Resort locations. For security purposes, you may also be required to provide additional authentication information to enable certain functions, such as a biometric read or PIN. The MagicBands can also be read by long-range readers placed in select locations throughout the Resort and used, in conjunction with your Site/App account information, to deliver personalized experiences to you (if you have linked your MagicBand with your Site/App account), photos and videos, as well as provide information that helps us improve the overall experience in our parks.
  • Guests can participate in MyMagic+ and visit the Resort without using the MagicBand by choosing an RF Card, which cannot be detected by the long-range readers; however, certain features of MyMagic+ are dependent upon long-range readers, including automatic delivery of certain attraction photos, videos, other digital content and some personalized offerings, which are only available to guests using a MagicBand that is linked to their Site/App account.
  • If you have a medical device and have questions about your medical device and RF technology, we encourage you to seek the guidance of the manufacturer of your device and your physician.
  • RF Devices are not transferable. If your RF Device includes park admission entitlements, it is a non-transferrable ticket and must be used by the same person on all days.
  • Each RF Device linked to your Site/App account or linked to a Managed Friend by you may be used to access certain other entitlements also linked to your Site/App account or linked to a Managed Friend by you, such as park admission, FastPass+ selections and touch to pay (if available). You are responsible for keeping your RF Devices safe and secure. We are not responsible for any unauthorized use of RF Devices. If your RF Device is lost or stolen, call us for assistance at (407) 939-4357.
  • Title to the MagicBands shall pass to you in the United States. If the MagicBands are to be sent by courier, we will deliver the MagicBands to the courier in the United States for delivery to you for receipt of and customs clearance of the MagicBands. The MagicBands are your sole obligation and responsibility once given to the courier for delivery. Consequently, you shall bear all risk of loss and shall be responsible for any duty cost, value-added tax and any other custom charges and expenses associated with the clearance of any MagicBands in the country of delivery.
  • To get answers to frequently asked questions regarding how the RF Devices work and your privacy, go to https://www.disneyworld.co.uk/faq/my-disney-experience/my-magic-plus-privacy/
  • MagicBands are intended for use in the United States only.
Link an Existing Reservation

You may find and link an existing Resort or dining reservation that does not appear in your account.

  • You may find and link existing dining reservations and Resort room or package reservations, which include stays at select Walt Disney World Resort hotels, to your Site/App account. To link your reservations, you must be logged into your Site/App account. You must be an adult to link Resort room or package reservations.
  • Certain reservations booked online will automatically appear in your Site/App account; however, your reservation information might not appear immediately after booking. If your reservation information does not appear within 24 hours of booking, then you may use this feature to add it manually.
Online Check-In Service

Online check-in allows you to start the check-in process in advance of your arrival to your Disney Resort hotel so that you can simply show your photo identification at the hotel to complete check-in. You can also provide a credit card during online check-in to use for incidental charges during your stay.

  • To use the online check-in service, you must be an adult, and you must provide the reservation confirmation number, last name on the reservation, arrival date and name of the Disney Resort hotel.
  • Online-check-in service is only available for guests with reservations at Disney Resort hotels. Online check-in service allows you to provide a credit card to be used for room and incidental charges (such as food and merchandise), rental fees and other miscellaneous charges during your stay. The credit card that you provide during online check-in will be associated with your RF Device and will be used to make touch to pay purchases, as discussed above in “Radio Frequency Cards and Other Devices”.
  • You can always change the credit card that is associated with your RF Device (that you use for room, incidentals, rental fees and other miscellaneous charges) at the front desk of your Disney Resort hotel.
  • Using your RF Device to touch to pay at designated Resort locations will create a charge to your Disney Resort hotel room folio, which will be settled to your credit card provided during online check-in or check-in at the front desk of the hotel. When making purchases using your RF Device, you may be required to enter a personal identification number (PIN) to verify your identity.
  • You are responsible for maintaining the confidentiality of your PIN. You should not share your PIN with anyone. If you share your PIN with other people, you are fully responsible for their actions. You must inform us immediately if there is any reason to believe that your PIN has, or is likely to, become known to someone other than you or is being, or is likely to be, used in an unauthorized way.
  • Guests ages 10 years and older on your reservation will automatically be given charging privileges. Charging privileges can be changed at the front desk of your Resort hotel.
  • You will be required to accept the Online Check-in Service Terms and Conditions when using online check-in, which you can view and print prior to completing the online check-in process.
Storing a Credit Card to Your Profile

This feature allows you to store a credit card to your account in order to make certain online purchases, such as tickets and room reservations. You can change or remove your stored credit card at any time.

  • You have the ability to store a credit card in your Profile if you are an adult. You can use this credit card to make certain purchases, including select Walt Disney World Resort hotel room and package reservations, tickets, and dining reservations (for those locations that require credit card guarantees or prepayments). This credit card may be, but is not necessarily, the same credit card you may provide during online check-in or at the front desk for room charges and incidentals. Your Site/App Profile stored credit card is not associated with or used for the touch to pay purchases you make with your RF Device unless you also provide that card during online check-in or at the front desk.
  • You must sign in to your Site/App account in order to add or edit your credit card information. You can remove or edit your stored credit card information at any time.
  • For your convenience, your credit card information will be stored in your Site/App account indefinitely until you change or remove it.
  • You represent and warrant that you are the authorized user of the payment card stored in your account Profile.
Vacation Notifications

This feature provides you with the ability to receive certain notifications during your Resort visit. You can choose the types of notifications you want to receive, and you can elect to receive messages via text or email, or through your mobile device if you use the My Disney Experience Mobile Application.

  • Once available, you may also choose to receive special email and text message alerts during your Resort visit, such as itinerary updates, notice of photo availability, and personalized on-site tips and offers (collectively, “Vacation Notifications”). If you use our Mobile Application, you may also sign up to receive Vacation Notifications as push notifications on your mobile device. You may sign in to your account and visit the Vacation Notifications page to sign up to receive messages. Your most recent preferences will remain active with your Site/App account and will be applied to subsequent Resort visits associated with your Site/App account. You may sign in to your Site/App account and change your Vacation Notifications preferences at any time.
  • Your Vacation Notifications preferences will only apply to the communications listed on the Vacation Notifications preference page. They will not affect other communications from us (such as transaction confirmations) or from other members of The Walt Disney Family of Companies. For information on how you can modify other communications permissions you may have provided for members of The Walt Disney Family of Companies, please see the “Your Controls and Choices” section of our Privacy Policy found here: http://disneyprivacycenter.com/.
  • Please keep in mind that Vacation Notifications sent via email will only be delivered to the email address associated with your Site/App account.
  • Special terms and conditions apply to Vacation Notifications sent via text message. Kids must have the permission of their parent or legal guardian to sign up to receive text message notifications. Message and data rates may apply.
Disney FastPass+Service

You can use the Site/App to make FastPass+ arrival window selections in advance for select park attractions and entertainment. Valid theme park admission required and other restrictions apply.

  • Availability of a FastPass+ experience, the number of experiences you may select and arrival windows are limited and vary based on factors such as the theme park you are visiting, the attraction or entertainment experience, the time of year and the day of the week, and prior demand. In addition, the number of days for which you can hold FastPass+ selections at any given time is limited.
  • Each confirmed arrival window for access to a FastPass+ attraction or entertainment is valid for (1) guest admission to the entrance of the designated FastPass+ location on the date and during the arrival window confirmed by the Site/App.
  • The operating hours of all attractions and entertainment are subject to closures, down time and change without notice. Theme parks and water parks are subject to capacity closures.
  • Your family and friends can also make FastPass+ selections for you or modify the selections you’ve made without prior notification to you.
  • A confirmed FastPass+ selection is not valid for admission to any theme or water park
  • The valid theme park admission associated with your Site/App account and used to make FastPass+ selections must be the same valid theme park admission that you will use for entry into the park on the day the FastPass+ selections are redeemed.
  • Each FastPass+ selection will designate an arrival window to access an attraction, or entertainment experience. The FastPass+ selection is not valid to enter the FastPass+ location before or after the designated arrival window or valid at any other FastPass+ location.
  • All FastPass+ selections, whether arranged by you or a family or friend, expire at the end of the day for which they were confirmed.
  • Ticket holders holding passes or tickets with block-out dates may not make FastPass+ selections for any block-out date without the purchase of separate valid park admission and assigning that admission entitlement to their Site/App account.
  • We reserve the right to cancel, re-assign or re-schedule a FastPass+ attraction or experience due to an attraction or entertainment down time, change in operating hours or park closure.
  • Other restrictions and rules may apply based on type of park admission. Access to the FastPass+ system and FastPass+ selections have no cash value and may not be transferred, substituted or sold and are voidable upon transfer or sale. Disney reserves the right to restrict or eliminate the ability to make FastPass+ selections if these terms are violated.

You can use your Site/App account to make dining reservations online. You can review the description of each dining location for information about that location’s policies, such cancellations and credit card guarantees.

  • You must register and sign in to your Site/App account to arrange dining experiences online.
  • Guest policies for the dining experience, including credit card guarantee requirements and cancellation policies, apply. The policies are located in the description of the dining experience and we encourage you to review them carefully. For credit card guarantees or for payment of a dinner show or other pre-paid dining experience, we’ll charge the credit card you stored in your account, unless you provide us with a new form of payment at the time you arrange the dining experience.
  • Guests who purchase packages with dining plans are responsible for ensuring they have the appropriate dining plan entitlements for the dining experience or another form of payment will be required.
Memory Maker

With Memory Maker you will be able to download or unlock photos and other digital content associated with your Site/App account taken during your Memory Maker Window at the Walt Disney World® Resort by our Disney Photopass photographers at photo locations, as well as photos taken on select attractions and photos taken at select dining locations. Memory Maker and the ability to download or unlock shared photos and other digital content is intended for the personal use of the Memory Maker Guest only. View Memory Maker terms at https://mydisneyphotopass.disney.go.com/memory-maker-terms.









Converting To Paperless Tickets

You can visit the Site/App to convert certain paper tickets to a paperless ticket or pass. All terms and conditions applicable to the paper ticket will be applied to the converted paperless ticket or pass.

  • You may convert certain paper tickets or passes to a paperless ticket or pass in the Site/App. Once converted in the Site/App, your ticket or pass park admission entitlements are stored in your Site/App account and fulfilled by an RF Device. The paper ticket or pass becomes void and is no longer valid for admission. You are required to convert paper tickets and passes and link them to your Site/App account in order to make and use FastPass+ selections.
  • The amount of valid, unexpired paper tickets you may convert for yourself and friends is limited.
  • Partially used tickets or passes must be matched to the same person who originally used the ticket or pass. Tickets and passes are non-transferrable and must be used by the same person on all days.
  • Proof of age and residency requirements and all other terms and conditions applicable to the paper ticket or pass will be applicable to the converted paperless ticket or pass.
Resort Maps

The Site/App provides you with Resort maps and directions for destinations within our Resort.

  • The Site/App provides you with maps of the Resort. You may also receive directions to various destinations in our Resort when you use the Mobile Application and allow the Mobile Application to access your location.
  • Your use of maps in the Site/App is at your sole risk. Location data, directions and travel time may not be accurate. Do not use maps in a way that distracts you from your surroundings or prevents you from obeying laws and Property rules.
  • Your use of the Resort Maps is also governed by the Google Maps Terms and privacy policy found here: http://maps.google.com/help/terms_maps.html.

You agree that any claim, action or lawsuit (collectively, "Action") arising out of these Terms, reservations and bookings, and/or all packages, products and services provided in connection with the reservations and bookings (including without limitation, components such as park admissions, RF Devices, Disney FastPass+ entitlements, photos and other media, and room accommodations) (collectively, "Terms, Reservations and Products") must be filed and maintained exclusively in any court in Orange County, Florida having subject matter jurisdiction. You also hereby submit to the personal jurisdiction of such courts for the purposes of litigating any such Action. You agree these Terms, Reservations and Products shall be governed by and construed in accordance with the laws of the State of Florida, without giving effect to any principles of conflicts of law.


As MyMagic+ will evolve over time, there may be periods during which certain MyMagic+ benefits and features are made available on a limited basis to a select audience. Availability of MyMagic+ benefits and features is subject to change without notice. At any time, we may amend these Terms (including by modification, deletion and/or addition of any portion thereof). If we make a material amendment to these Terms, we will notify you of such amendment by sending you an e-mail to the last e-mail address associated with your Site/App account, by sending you a message in your Site/App account, and/or by posting notice of such amendment on the Site/App by including a notation next to the link to these Terms that states "Updated as of [applicable date]." Any such amendment to these Terms will be effective as of the date the modified or replacement Terms are posted to the Site/App, and such modified or replacement Terms will govern your use of the Site/App on and after the date the modified or replacement Terms are posted. We advise you not to use this Site/App (including the camera) while driving, walking, or when being distracted or disoriented from your surroundings as it could be hazardous.

  • For assistance with your Walt Disney World visit, please call 0800 028 0778 (UK) or 1800 812 678 (Ireland).
  • New or existing Disney Resort hotel reservations and tickets: Monday to Friday 9:00 AM to 8:00 PM, Saturday 9:00 AM to 7:00 PM and Sunday 10:00 AM to 4:00 PM
    Dining reservations, technical support and other enquiries: daily from noon to 10:00 PM
Footer Links

Use CoBrowse to Share Your Screen?

Even as the Disney Cast Member guides you around our site, they will be unable to access or view any files or information on your device or anything you type.

To stop the session, click the X in the screen-sharing window at any time. You can remain on the phone with the Cast Member.

Enter the code provided by the Cast Member and Accept to get started.

Invalid code. Please reenter

Decline Accept

Not on the Phone with a Cast Member?

If you're not currently speaking with a Cast Member and need assistance, visit the Contact Us page to learn how to reach us by phone or chat.