Package Pickup

Pick up purchased merchandise as you exit the theme parks or enjoy complimentary delivery to your Resort hotel.

Souvenir Pick-Up

Theme park merchandise purchased during the day can be delivered to a designated location near the front entrance for convenient pick-up as you exit the park. To utilize this service, simply let the retail clerk know during time of purchase.

Resort Hotel Delivery

If you’re staying at a Walt Disney World Resort hotel, you can arrange to have park souvenirs delivered to your hotel instead of carrying them around with you all day. Simply tell the retail clerk during time of purchase and arrangements will be made quickly and easily.

Home Delivery

Theme park purchases can also be shipped to your home via UPS or FedEx for an additional fee.

Get the Shop Disney Parks Mobile App

Shop authentic Disney theme park merchandise right from your mobile device. Download the app now, and start browsing from thousands of Walt Disney World products!

Beginning of tooltip content End of tooltip content

Find Package Pickup

  • For assistance with your Walt Disney World visit, please call 0800 028 0778 (UK) or 1800 812 678 (Ireland).
  • New or existing Disney Resort hotel reservations and tickets: Monday to Friday 9:00 AM to 8:00 PM, Saturday 9:00 AM to 7:00 PM and Sunday 10:00 AM to 4:00 PM
    Dining reservations, technical support and other enquiries: daily from noon to 10:00 PM
Footer Links

We use cookies to help make this website better, to improve our services and for advertising purposes. Learn more about our use of cookies and change your browser settings in order to avoid cookies. Otherwise, we’ll assume you are okay to continue. Continue

Use CoBrowse to Share Your Screen?

Even as the Disney Cast Member guides you around our site, they will be unable to access or view any files or information on your device or anything you type.

To stop the session, click the X in the screen-sharing window at any time. You can remain on the phone with the Cast Member.

Enter the code provided by the Cast Member and Accept to get started.

Invalid code. Please reenter

Decline Accept

Not on the Phone with a Cast Member?

If you're not currently speaking with a Cast Member and need assistance, visit the Contact Us page to learn how to reach us by phone or chat.